Menu
Your Cart

Coupon Code 'firstorder' to Save 10% OFF on Your First Order

0

Frequently Asked Questions

No, you don't need an account to place an order, you can purchase as a guest, but having an account it's easier to tracking your order history, and more access to our store.

We accept Paypal, Wise and Crypto (Please DM me on WhatsApp or Email to get payment information if you choose Wise and Crypto, 10% OFF if you choose Wise and Crypto payment)

We use DHL, UPS(usually), FEDEX and EMS depends on which one it's faster to your country.

After we received your payment we need 1-3 days for warehouse to process your order. Delivery Estimates: Within 7-12 days（Shipping times are only estimates and unfortunately, cannot be guaranteed.）

Return warranty is 15 days after you received the product. We accept return when quality issue happens, any problem with our products, whatsapp or email us, we will respond soon. Please note all items sent back to us must be in original condition: not worn, altered or washed, with all tags attached. And we will charge you 20% of your order amount as our restocking fee. And if the shipping cost to send back is too high you can choose keep the parcel not return to us.  We will charge you 50% of the order amount because we lose the shipping fee and the item.

Q: Can you make sure your bag are best quality in the market?

A: Yes, we focus on best quality replica, that is why we move to this site from DH Gate. We focus on bags and wallets, that is why we are most professional to identify good replica and bad ones. 

 

Q: Do you have those bags don't listed on the website? How can I purchase those?

A:yes, we have thousands of different designer bags, most of them are not listed on the website, we are continuously adding more product to our site each day. You also can contact us through WhatsApp for the bag you want. WhatsApp click here.

Q: How can I trust you?

A: Yes, it is not easy to build trust, but I can tell you, 90% of customers are repeat customer, repeat customer are our biggest wealth.

 

Q: When will my order arrive?

A: We have strict extended QC procedure to make sure the bag of good conditon. Express transporting time is 2 weeks by Fedex (US) and DHL and other safe ways (EU).

(For 99 USD zone, we will deliver by USPS,  2.5 weeks, tracking movement will show up when bag arrived your country)

Q: Can I return the product after I receive ?

A: Yes, you can. Our QC team will check every bag carefully before shipping, we accept return when quality issue happens, any problem with our products, whatsapp or email us, we will respond soon.


Due to the high value of the goods, our transportation scheme needs to ensure sufficient security, and we have bought insurance for each package.

Please understand our’s efforts to deliver the package safely and quickly.


Asking for forgives for any inconvenience. The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.

 

Q:How can I track the shipping status?

A:You can log in our website to check you order status, shipping tracking No. is inside, and you can check the status by www.17track.net

 

Q: Can you ship to my country?

A: We can ship to your country. We can ship single item samples or large orders to more than 100 countries.

 

Q: What express companies do you work with?

A: We are working with fast logistics/express suppliers to deliver goods to the world by air. We cooperate with major and trusted express companies, including FedEx, UPS, DHL, EMS and other express suppliers.

 

Q:What is the product shipping from?

A:We ship from China.

 

Quality Control

Q:How can you control the product quality?

A: After running business for years in DHGate ,we have deposit the many high quality factory sources, and we only cooperate with suppliers with long-term stable supply and stable quality. We will do product testing before the products are put on the website. Only products with stable quality will be put on the shelves.

In addition, we will manually check the appearance and quality of the products before delivery, and we will ensure that the goods you receive are of high quality.

 

Customer Service

Q: Any problem I met, can I go to the customer service?

A: Yes, any problem, that is how customer service works.

Q: What time of customer service available?

A: Our customer service team will provide customer service from 17 hours x 7 days. You can contact us at WhatsApp at any time. We usually reply to messages within a few minutes. Available time is 6 am to 23 pm of Beijing time.

 

Whole Sale/Agent

Q:How to apply for the agent?

A:You can get in touch with us on Whatsapp, simple introduce yourself and your business, your name, your county, your market coverage, your contact method, your estimated monthly order quantity, your preferred products and so on, more detail more better.